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DtecNet Parent File Scan FAQ

The following is a list of frequently asked questions, concerning the use of Parent File Scan:

Q: What is Parent File Scan?
A: Parent File Scan is a powerful scanning engine that allows you to search your computer for installed file sharing applications, as well as multimedia files. The program is fast and easy to use and allows you to uninstall identified applications and delete music and video files in a few easy steps.
   
Q: Does the program transmit any personal information at any time?
A: No. The data sent to DtecNet during online updates only specify, which version of the program you are currently running, and which update your program needs. No other information will be transmitted at any time.
   
Q: Does the program store any personal information at any time?
A: No. The program does not at any time store any information about search results or other personal information on your computer, and no information about search results are being transmitted at any time.
   
Q: Does the program distinguish between legal and illegal copies of multimedia files?
A: No. The program does not distinguish between legal and illegal copies.  It is up to the user to determine whether the files found by the program have been acquired legally, or if the material should be deleted.
   
Q: The program is unable to find multimedia files, why?
A: There are several possible reasons for this. Generally, it could be one of two things: either you have no multimedia files located on your computer, or the program settings are preventing you from finding what you are looking for. This could be because:

- - The minimum and maximum sizes of files to look for are set incorrectly
If the size intervals are set incorrectly for Media files. Generally, it is not recommended to change these settings, unless you are an experienced user.

- - You have chosen to search a part of your computer that contais no multimedia files
The program allows you to specify what part of your computer to search. This can be useful in order to minimize scanning time, but also provides a less extensive search.

- - You have chosen only to look for a certain type of files
The program allows you to specify what type of files to look for. For instance, if you chose to look for file sharing applications only, the program will ignore multimedia files.
   
Q: The program is unable to locate installed P2P applications, why?
A: There are several possible reasons for this. Generally, it could be one of two things: either you have no P2P applications installed on your computer, or the program settings prevent you from finding what you are looking for. This could be because:

- - You have chosen to search a part of your computer, where no P2P applications are installed
The program allows you to specify what part of your computer to search. This can be useful in order to minimize scanning time, but also provides a less extensive search. Normally, installed applications will be located in “C:\Program files\”.

- - You have chosen only to look for a certain type of files
The program allows you to specify what type of files to look for. For instance, if you chose to look for multimedia files only, the program will ignore P2P applications.
   
Q: Some P2P applications are not completely removed, why?
A: This is most likely caused by the lack of an appropriate uninstaller for the respective P2P application. When the program removes P2P applications, it attempts to launch their default uninstaller. If no such is present, the program will simply delete the application files. In this case, some files might not be removed, such as desktop shortcuts. Furthermore, some uninstallers may leave folders or files containing settings for the application for future installations. This does not mean that the applications are still there, and if you wish, any or all of the remaining files can be deleted manually.
   
Q: How do I recover deleted files?
A: You can’t. Once files are deleted, they cannot be recreated.
   
Q: Is it possible to hide files from the program, by changing their name or extension?
A: No. The program uses advanced binary recognition, locating all known multimedia file types and P2P applications, regardless of their name and extension.
 
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